The Integration
Health Check
Something is wrong with your clinical data flow and no one can tell you exactly where. This is how we start. Four structured deliverables. No PHI required to begin.
You cannot fix what
you have not mapped.
Most healthcare organizations have integration problems they can describe but cannot locate. Results come back wrong but the lab says the feed is fine. Orders fail intermittently but no vendor will own the root cause. Staff build workarounds that become invisible to everyone but the person who created them.
The Health Check creates the map. It does not assume any particular problem. It documents what is there, traces what is moving, and finds where things break. Everything else follows from that.
This is the right starting point if
- Integration failures are recurring and the vendor explanations are not satisfying
- You are planning a system implementation and want to know what you are working with
- No one in your organization can fully describe all your active interfaces
- You are inheriting a system environment with no documentation
- You have an upcoming merger, acquisition, or network expansion
What it is not
- Not a security audit or HIPAA compliance review
- Not a vendor selection or RFP process
- Not a full implementation engagement
- Not a report that sits in a drawer
The Health Check produces a working document with owners and next steps, not a deliverable that ends at findings.
Four structured outputs.
Ready to act on.
Integration Inventory
A complete list of every system, vendor, interface, and workflow connection in your environment. Each interface documented with: message type, transport protocol, direction, frequency, current status, and assigned owner.
Most organizations discover two to four interfaces they did not know were active.
Order and Result Flow Map
The full data path from order entry through result delivery, traced across every system involved. Every transformation point, every potential stall, every step that currently depends on a manual workaround is annotated.
This document becomes the reference for every downstream fix.
Compendium and AOE Gap Scan
Test menu alignment across your EHR, LIS, and reference lab compendiums. Mapping integrity, naming conventions, and AOE field configuration checked against current order behavior. Drift, mismatches, and rejection risks surfaced before they reach patients.
Compendium drift is the most common silent problem in mid-size laboratory networks.
Rescue Roadmap
A prioritized action plan. Every finding ranked by clinical impact, operational risk, and remediation complexity. Named owners, realistic timelines, and vendor action items written so they can be sent the same week. A governance model is included so the issues do not recur.
The roadmap is designed to be executable, not aspirational.
From first conversation
to working document.
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Intake conversation
A non-PHI conversation covering your current systems, vendors, and what you are experiencing. No patient data required. We ask about your environment and your pain, not your patients.
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Documentation review
We review whatever interface documentation, vendor contracts, or configuration records you have. Missing documentation is itself a finding, not a barrier.
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Technical trace
We follow the data. Message logs, interface engine configurations, order-entry workflows, and result routing behavior examined at the level of individual
HL7segments and fields where needed. -
Findings review
A working session with your team and relevant vendors. The inventory, flow map, and gap scan presented with findings explained in plain language. The roadmap reviewed and adjusted before final delivery.
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Roadmap delivery
Final documentation delivered in a format your team can use: a working spreadsheet, a vendor action memo, and an executive summary for leadership. Ready to execute the same week.
Before you reach out.
No. The Health Check works entirely from system descriptions, vendor names, interface logs, and workflow documentation. We do not need patient names, records, diagnoses, or results at any stage. If a specific message trace requires a log sample, we work with your team to de-identify it before sharing.
Typically two to four weeks from intake to final roadmap delivery, depending on environment complexity and how quickly your team and vendors can provide access to documentation and logs. Simpler environments with fewer than five active interfaces can move faster. Larger environments with multiple reference lab relationships and more complex EHR/LIS configurations take longer.
Vendor unresponsiveness is one of the most common things we find, and the Health Check is designed to document it as a risk rather than wait for it to resolve. We can work from what we have access to and flag vendor gaps explicitly in the deliverables. Where escalation is needed, we build the technical case that makes it harder to ignore.
It can, but it does not have to. The roadmap is designed to be actionable by your own team if you have internal resources for remediation. Some organizations use the Health Check as a standalone diagnostic and execute the fixes themselves. Others choose to continue with one or more additional services. There is no obligation built into the engagement.
Yes. The Health Check is scoped to your environment, not a fixed-size format. A two-system environment with one reference lab connection is a smaller engagement than a multi-site laboratory network. The deliverables and process are the same; the depth and timeline adjust to what is actually there.
A conversation. Tell us which systems you are running, which vendors you are working with, and what you are experiencing. We do the rest. You do not need to prepare documentation in advance, though anything you have is helpful. The intake conversation typically takes 45 to 60 minutes.
Ready to start?
Tell us your systems, your vendors, and what is breaking. No PHI. No commitment beyond the conversation.
Request a Health Check →